Be radical, be empathetic

Masterclass

Be radical, be empathetic

Preview the Masterclass

How relevant are interpersonal skills to your work?

Very
Somewhat
Not at all

The Challenge: In hybrid and cross-border working, the human element often gets lost. Leaders must be more empathetic to be effective. Lack of empathy hurts team culture, team performance and team outcomes.

The Solution: This masterclass and learning path draw the link between empathy, listening, trust and psychological safety to give you confidence and skills to be a more empathetic leader.

The Results:

More effective leaders
Inspired teams
Better team culture
Higher engagement

Be radical, be empathetic

	INPUT	OUTPUT
Context setting	Poll: What is empathy? Define it – difference from sympathy. Chat: What are the signs someone is empathetic? What does empathy look like in action?	Visibility for facilitator and each other of the make-up of attendee teams.
Defining empathy and its importance	The evolution of leadership: from autocrat to coach; putting the human into the digital – empathy the key skill for the future.	Positioning the importance of the topic.
	The role of empathy in business processes: underpinning performance, inclusion and collaboration. The challenges to building empathy.	Looking at the real impact of empathy - and its absence.
	Scenario activity. Agility, flexibility and authenticity in empathy. How comfortable are you in re-learning after mistakes? Chat: Storytelling – empathy gone wrong!	Ensuring authentic empathy.
Developing natural empathy	The key human characteristics that foster empathy: Curiosity Humility Listening Trust Cultural intelligence	Focus on the empathetic skills.
	Empathy in practice – what really works. Practical hints and suggestions. Scenario – giving sensitive feedback. Chat: What works for you?	From principle to practice.
	Summary, next steps and action planning.	Ensuring ongoing development and learning transfer.