Giving feedback across cultures

Masterclass

Giving feedback across cultures

Preview the Masterclass

Do you use the 'feedback sandwich' when giving feedback?

Yes
No
Don't know

The Challenge: Feedback is a crucial mechanism to ensure everyone works better and develops, but it is rarely effective and often gains bad reactions.

The Solution: This masterclass and learning path will help learners gain confidence to deliver better feedback and help develop a learning culture.

The Results:

Deliver more effective feedback
Gain more constructive reactions to feedback
Raise team effectiveness

Giving feedback across cultures

	INPUT	OUTPUT
The foundations	Poll: Why is giving feedback important? Chat: Examples of badly received feedback.	Visibility for facilitator and introduction to the topic.
	What is the purpose of feedback? Chat: What’s wrong with the ‘Feedback sandwich?’	Understand the basic principles.
	The cultural dimension: Explicit vs implicit Task vs relationship Feedback and cultural intelligence	Learn about the impact of culture.
The practice	Is all feedback the same? Giving feedback to a junior, peer or senior; face-to-face or hybrid – how to adjust your approach. The key elements of feedback: Behavior not person Highlight the impact and results Be specific, realistic and accurate Take responsibility for the feedback Get the timing right Following up	Practical suggestions to get feedback right.
	A scenario: Getting it wrong. Use of language in an international context.	Applying practical suggestions.
	When feedback is badly received…	How to manage the worst case.
Summary and next steps	Chat: learner experiences and examples. Summary and key learning.	Real examples and suggestions from other learners.
Summary and next steps	Putting learning into practice: next steps and further learning.	Tools and resources to continue learning.