Reading between the lines: communicating across cultures

Masterclass

Reading between the lines: communicating across cultures

Preview the Masterclass

How many languages can you speak confidently?

1
2-3
4 or more

The Challenge: Language is a poor tool for the job of communication - we always assume that others understand us in the way we want them to understand. But in cross cultural contexts, communication often fails.

The Solution: This masterclass and learning path will examine how communication works and help learners develop effective, global communication skills.

The Results:

Better communication
Better relationships
Better team working

Reading between the lines: communicating across cultures

	INPUT	OUTPUT
Context setting	Poll: How direct are you when you communicate? Chat: What challenges do you face when communicating across cultures	Visibility for facilitator and introduction to the group.
How communication works	How communication works; the purpose of communication. Paul Grice and the cooperative principle. The five C’s of communication:Clear, Concise, Correct, Complete, Courteous.	A conceptual framework for communication. Understanding the key principles.
How communication works	Implicit vs explicit communication. How the styles are perceived by others. Scenario activity.	A cultural framework to understand communication.
How communication works better	Turn taking, questioning and listening across cultures. Video: Culturally intelligent communication. A word about email vs IM vs calling.	Developing practical skills for cross-cultural communication.
How communication works better	Chat: what works for you? Learners share experience of success (and failures). Summary of learners’ tips.	Sharing best practice and practical suggestions.
Keeping it going	Next steps and learning transfer.	Resources for ongoing development and learning.