Elton John sings that ‘Sorry seems to be the hardest word.’ That may be true, but another really hard word is ‘no.’
Saying no causes stress, challenges the strength of relationships and can cause conflict. But it’s essential not only to get our jobs done well, but for our wellbeing. If we say ‘yes’ all the time, we set ourselves up to fail.
Dr. Andy Brough will help you learn when and how to say ‘no’ and give you confidence to be assertive across cultural borders. You will benefit and your organization will too.